Terms of Service

1) Eligibility & Account

You must be at least 18 years old and able to enter a binding contract. If you create an account, you’re responsible for maintaining its security and for all activity under it. Provide accurate information and keep it current.

2) Orders, Pricing & Payment Authorization

Quotes and pricing may appear on the website, in your cart, or in a written estimate/confirmation (collectively, the “Order”). By placing an Order, you authorize us to (a) place an authorization hold and (b) charge your payment method for the published rate plus taxes, fees, and any additional charges described in these Terms or your Order.

• Included services. Unless stated otherwise, your rate covers delivery, a single pickup, and disposal up to the included tonnage specified on your Order.
• Additional charges. You agree we may charge your card on file for: weight overages; extra days beyond the included rental period; dry run/blocked or failed delivery or pickup; contamination; prohibited items; wait time; relocation or additional service; dig-out; clean-up; and other fees disclosed on your Order or posted on our website.
• Taxes & third-party fees. You are responsible for applicable taxes, surcharges, and governmental or landfill fees.
• Accuracy. We may correct clerical errors, misquotes, or obvious pricing mistakes.

3) Delivery, Placement & Access

• Clear access. Provide safe, clear access for our trucks, including adequate overhead/side clearance and ground conditions suitable for heavy equipment. Remove vehicles, snow/ice, debris, or other obstacles before arrival.
• Placement. If you request placement beyond the curb/right-of-way (e.g., driveway, yard, private lane), you accept responsibility for surface conditions and direct us to proceed at your risk (see Damage Waiver).
• No moving containers. Do not move containers yourself. You’re responsible for any damage or injury resulting from unauthorized movement.
• Load level & door securement. Load material level with the top—nothing above the rim—and ensure doors are fully closed and latched before pickup.

4) Loading Limits, Weight, Overages & Rental Period

• Weight & overages. Your Order states the included tonnage. Disposal beyond that incurs an overage charge per ton (or fraction) at the posted rate.
• Material types. Mixed debris, heavy inert materials (concrete, dirt, brick, roofing), and specialty waste may require specific containers or weight caps. Overloading may trigger extra charges or refusal of service.
• Rental period. Your Order lists the included days. Daily extension fees apply after the included period until scheduled pickup.

5) Prohibited & Restricted Materials

Do not place prohibited items in the container. Examples include: hazardous waste; liquids; wet paint/solvents; oils; fuels; chemicals; explosives; batteries; tires; medical waste; asbestos/PCB-containing materials; appliances with refrigerants (unless properly evacuated and accepted); electronics where restricted; dirt/concrete/brick/rock in mixed-waste containers; and any item banned by law or disposal facility policy. If prohibited or contaminated loads are found, you authorize related handling, return, remediation, and surcharge fees.

6) Cancellations, Changes, Trip Fees & Refunds

• Scheduling changes. Contact us at +1 (816) 313-8171 or contact@mostaterolloffs.com to reschedule.
• Cancellation. Cancellations received at least 24 hours prior to the scheduled delivery are typically refundable. Late cancellations may incur a $50.00 CANCELLATION FEE.
• Dry run / blocked access. If we cannot deliver or pick up due to access, unsafe loading, overweight/overfilled containers, or other conditions outside our control, a trip fee applies per our posted rates.
• Refund method. Approved refunds return to the original payment method; timing depends on your bank.

7) Permits, Right-of-Way & HOA Rules

You’re responsible for obtaining required permits (e.g., street/curb placement), complying with HOA/landlord rules, and paying any related fees or fines. We may refuse delivery or pickup where placement would be unlawful or unsafe.

8) Surfaces, Damage Waiver & Indemnity

• Surface risk acknowledgment. Heavy trucks and containers can crack, scrape, rut, or otherwise damage surfaces (e.g., asphalt, concrete, pavers, lawns, irrigation, underground utilities). If you direct placement on or across such surfaces, you accept these risks and agree we are not responsible for resulting damage.
• Protection. You may place plywood or other protection at your discretion; we do not guarantee damage prevention.
• Indemnity. You agree to indemnify and hold us harmless from claims, damages, and costs (including reasonable attorneys’ fees) arising out of (a) your breach of these Terms; (b) prohibited materials; (c) unsafe loading or overfilling; (d) your requested placement; or (e) your failure to secure access.

9) Text Message Terms & Conditions (SMS)

By requesting, joining, agreeing to, enrolling in, signing up for, acknowledging, or otherwise consenting to receive one or more text messages from Show Me State Roll Offs, LLC (“Sender,” “we,” “us,” “our”) through our messaging platform (the “Platform”), you accept these SMS Terms & Conditions (the “Opt-In”).

Notice Regarding Dispute Resolution: This Section contains an agreement to arbitrate that, with limited exceptions, requires you to submit claims to binding and final arbitration and (A) you may only pursue claims against us on an individual basis (no class or representative actions) and (B) you may seek relief only on an individual basis.

Opting In

• You authorize Sender to use autodialer or non-autodialer technology to send text messages to the cell number associated with your Opt-In (the number provided, used to send your Opt-In, or on file for your account). Marketing content may be included. Opt-In is not a condition of purchase.
• You confirm you are the subscriber or customary user of the number and authorized to Opt-In. You consent to use of an electronic record to document your Opt-In and acknowledge you may receive welcome or administrative messages (including requests to confirm Opt-In).

About the Text Message Services & Opting Out

• Message and data rates may apply. You must have a two-way messaging-capable device and participating carrier. Not all carriers support the service.
• Unless noted, messages may be recurring and frequency may vary. We may terminate messaging services or your participation at any time.
• To opt out, text STOP, END, CANCEL, UNSUBSCRIBE, or QUIT. For help, text HELP. Other opt-out methods (e.g., verbal requests) are not reasonable means of opting out. You may receive an additional text confirming your opt-out.
• Your opt-out request may generate a clarification text if you participate in multiple programs. Provide requested clarification to complete your opt-out.
• We handle your information per our Privacy Policy. Customer service: +1 (816) 313-8171.
• For a free paper or email copy of your Opt-In or to update contact info, contact +1 (816) 313-8171 or contact@mostaterolloffs.com. Minimum technology requirements may apply.

SMS Dispute Resolution

Any dispute or claim arising out of or relating to the Platform is subject to the arbitration agreement in Dispute Resolution.

Limitations; Restrictions; Miscellaneous (SMS)

• As-is service. The Platform is provided “as is” and “with all faults,” without warranties of any kind to the fullest extent permitted by law.
• If you discontinue or transfer your mobile number, you agree to complete the opt-out process above first. You are responsible for costs/liabilities arising from failure to do so.
• You agree not to send prohibited content over the Platform, including fraudulent, threatening, harassing, hateful, obscene, or unlawful content; malware; or content violating privacy or health information laws.

10) Intellectual Property

The website, logos, graphics, text, and other content are owned by or licensed to us and protected by law. You may not copy, modify, distribute, scrape, or create derivative works without our written consent.

11) Disclaimers & No Warranties

To the fullest extent permitted by law: the Services and website are provided “as is” and “as available,” without warranties of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, or quiet enjoyment. We do not warrant uninterrupted or error-free operation.

12) Limitation of Liability

To the fullest extent permitted by law, in no event will we be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenue, goodwill, data, or business interruption. Our aggregate liability arising out of or relating to the Services will not exceed the amounts you paid for the specific Order giving rise to the claim.

13) Privacy & Electronic Communications

Our Privacy Policy explains how we collect, use, and share information. By using the Services, you consent to receive communications (including emails and texts, where you’ve opted in) and to transact electronically.

14) Dispute Resolution (Arbitration; No Class Actions)

Agreement to Arbitrate: You and we agree that any dispute or claim arising out of or relating to these Terms, the website, or the Services will be resolved by binding arbitration administered by the American Arbitration Association (“AAA”) under its applicable rules, rather than in court, except you may assert qualifying claims in small-claims court. The Federal Arbitration Act governs the interpretation and enforcement of this arbitration agreement.

• Individual basis only. Arbitration shall proceed solely on an individual basis. No class, collective, consolidated, or representative actions.
• Seat & forum. Unless we agree otherwise, arbitration may be conducted by telephone, based on written submissions, remotely, or in person in the county of your residence or another mutually agreed location.
• Costs. AAA rules govern payment of filing, administration, and arbitrator fees. We will not seek attorneys’ fees and costs in arbitration unless the arbitrator determines your claims are frivolous, and the same limitation applies to you.
• Injunctive relief for IP. Either party may seek temporary or preliminary relief in court for infringement or misuse of intellectual property rights.
• Jury trial waiver. If a claim proceeds in court, both parties waive any right to a jury trial to the extent permitted by law.
• Severability. If any part of this Section is found unenforceable, the remainder will be enforced to the fullest extent permitted.

15) Miscellaneous

• Governing law. These Terms are governed by the laws of the State of Missouri, without regard to conflict-of-laws principles.
• Changes. We may update these Terms from time to time. The “Last updated” date will reflect the latest version. Continued use after changes means you accept the updated Terms.
• Assignment. You may not assign these Terms without our consent. We may assign them without restriction.
• Force majeure. We are not liable for delays or failures caused by events beyond our reasonable control (e.g., severe weather, labor shortages, supply chain disruptions, governmental actions).
• Entire agreement. These Terms (plus your Order and our Privacy Policy) are the entire agreement between you and us regarding the Services.
• Severability & waiver. If any provision is unenforceable, the remaining provisions remain in effect. Failure to enforce a provision is not a waiver.
• Headings. Headings are for convenience only.
• For business customers. If you rent on behalf of a business, you represent you have authority to bind the business, and references to “you” include that business.
• Not legal advice. This page provides commercial terms and is not legal advice. Consult your attorney to tailor these Terms to your needs.

16) Contact

Show Me State Roll Offs, LLC
[MAILING ADDRESS LINE 1]
[CITY], [STATE] [ZIP]
Phone: +1 (816) 313-8171  |  Email: contact@mostaterolloffs.com
Website: https://www.mostaterolloffs.com